Returns and Exchanges
Our policy lasts forever. If 30, 90 180, 3000, 5 million days have gone by since your purchase, fortunately we can offer you a refund or exchange.
To be eligible for a return for an exchange, your item must be returned to Knotz Massage Tools Inc. It must also be in the original Canvas packaging.
To complete your return, we require the product and canvas bag; just proof of purchase will not get you another massage tool.
Please send your purchase back to the manufacturer, with a reason why you would like another tool.
Knotz Massage Tools Inc. c/o Exchanges,
11505 West Jefferson Blvd Los Angeles California US 90230.
Please contact us at returns@knotzmassagetools.com for more information
There are certain situations where total refunds are granted. Please call Knotz Massage Tools Inc. to discuss your options.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@knotzmassagetools.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at exchanges@knotzmassagetools.com and send your item, with a reason why you want it exchanged to:
Knotz Massage Tools Inc. c/o Exchanges,
11505 West Jefferson Blvd Los Angeles California US 90230.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Knotz Massage Tools Inc. c/o , Returns
11505 West Jefferson Blvd Los Angeles California US 90230
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.